SHIPPING AND DELIVERY

Once you have placed an order, you will automatically receive an order confirmation by email. Please make sure to provide the correct email address and phone number when ordering.

Orders are normally dispatched by us within 1–2 business days. In addition, the carrier's delivery time applies. Orders placed over the weekend are normally dispatched on Monday or Tuesday.

For purchases over NOK 1,300, shipping is free. The shipment is sent with tracking.

We ship to all of Scandinavia.

Delivery with Pose at the Door

For delivery with Pose at the door, the carrier's delivery terms apply. Among other things, the property must be clearly marked with the house number and the recipient's name, and the carrier must have access to the recipient's door.

If the conditions for delivery to the door are not met, the package may instead be sent to a pickup point for delivery.

RIGHT OF WITHDRAWAL AND RETURNS

As a general rule, you have a 14-day right of withdrawal for purchases in the online store. The withdrawal period runs from the day after you receive the item. If the order consists of several items delivered separately, the period runs from the day after you have received the last item.

If you wish to exercise the right of withdrawal, you must notify us within the withdrawal period. For example, you can send an email to kontakt@levlogisk.no or use the withdrawal form you received in connection with the purchase.

After you have notified us that you wish to exercise the right of withdrawal, the item must be sent back without undue delay and no later than 14 days.

You cover the costs of returning the item yourself. You can choose the shipping provider and return method yourself. We recommend that the return is sent with tracking, as you are responsible for the package until it is received by us.

Return address:

Lev Logisk
Gabbroveien 24
4656 Hamresanden

You do not need to provide a reason for wanting to return the item, but we appreciate feedback if you wish to tell us why.

You can, of course, open and inspect the item. If the item is used or handled more than necessary, such that its value has been reduced, we may deduct the reduction in value from the amount to be refunded.

When you exercise the right of withdrawal, we will refund the amount we are to refund without undue delay and no later than 14 days after we received notice that you wished to withdraw from the purchase. We may wait with the refund until we have received the item, or until you have documented that the item has been sent back.

If you withdraw from the entire purchase, any shipping costs you paid for our cheapest standard delivery will also be refunded.

PAYMENT

You can choose between the payment methods offered at checkout.

Card payment: You can pay by card.

Vipps: The payment is approved in Vipps.

Klarna: If Klarna is offered at checkout, you can choose between the payment options available for the purchase. The applicable terms and any payment deadline are shown before the order is completed.

SALES CONDITIONS

These sales conditions apply to purchases of goods from Lev Logisk and are supplemented by the information provided in the online store and at the time of ordering.

Consumer purchases on the internet are regulated, among other things, by the Contract Act, the Consumer Sales Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-commerce Act. The terms below do not limit the rights you have under mandatory Norwegian legislation.

1. The Agreement

The agreement consists of these sales conditions, the information provided in the online store and at the time of ordering, as well as any specifically agreed terms.

In the event of any conflict between the information, what has been specifically agreed between the parties takes precedence, provided that this does not conflict with mandatory legislation.

2. The Parties

Seller:
Stranden Helse og Velvære AS
Store name: Lev Logisk
Gabbroveien 24
4656 Hamresanden
Email: kontakt@levlogisk.no
Phone: 93 24 02 68
Org. no.: 920 660 649

The buyer is the person who places the order in the online store.

3. Price

The prices stated in the online store include VAT and other taxes where applicable.

Any shipping costs or other additional costs are shown before the order is completed.

The buyer shall not be charged costs that have not been disclosed before the purchase.

4. Formation of the Agreement

The agreement is binding when the buyer has sent the order and the seller has received it.

However, the agreement is not binding if there has been an obvious clerical or typing error in the online store or the order, and the other party realized or should have realized that there was an error.

5. Payment

The seller may demand payment for the item from the time the item is shipped to the buyer.

With card payment, the purchase amount may be reserved on the card at the time of ordering and charged when the item is shipped.

When using other payment solutions, the terms disclosed at checkout and by the respective payment provider apply.

Buyers under 18 years of age cannot use payment methods that involve credit or subsequent invoicing.

6. Delivery

Delivery has occurred when the buyer, or a person designated by the buyer, has taken possession of the item.

The items are normally dispatched by us within 1–2 business days. Unless otherwise agreed, the item shall be delivered without undue delay and no later than 30 days after the order.

7. Risk of Loss

The risk of loss passes to the buyer when the item is delivered to the buyer or a person designated by the buyer to receive the item.

8. Right of Withdrawal

Unless the purchase is covered by a statutory exception to the right of withdrawal, the buyer has the right to withdraw from the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify us of the exercise of the right of withdrawal within 14 days from the start of the withdrawal period. The notification should be given in writing, for example via email or the withdrawal form, so that it can be documented when the notification was sent.

After the notification of the exercise of the right of withdrawal has been given, the item must be returned without undue delay and no later than 14 days.

The buyer covers the direct costs of returning the item.

The buyer may inspect the item in a reasonable manner. If the item is used or handled more than necessary to inspect its nature, characteristics, and function, the buyer may be liable for any reduction in value.

The seller will refund the amount covered by the right of withdrawal without undue delay and no later than 14 days after the seller received notice of the exercise of the right of withdrawal. The seller may withhold the refund until the item is received, or until the buyer has documented that the item has been sent back.

9. Delay and Failure to Deliver

If the item is not delivered or is delivered late, and this is not due to the buyer or circumstances on the buyer's side, the buyer may assert the rights that follow from the Consumer Sales Act.

Depending on the circumstances, this may mean that the buyer can withhold the purchase price, demand delivery, rescind the purchase, and/or claim compensation.

In case of problems with the delivery, we ask that you contact us at kontakt@levlogisk.no.

10. Complaints and Defects in the Item

If there are errors or defects in the item, the buyer must notify us within a reasonable time after the error was discovered or should have been discovered.

A complaint within two months after the defect was discovered is always considered timely.

The absolute complaint period is normally two years after the item was received. If the item or parts of it are intended to last significantly longer than two years under normal use, the complaint period is five years.

In the event of a defect, the buyer may, according to the rules in the Consumer Sales Act, among other things, have the right to rectification, replacement, price reduction, rescission, and/or compensation.

A complaint can be sent to kontakt@levlogisk.no.

11. Buyer's Breach of Contract

If the buyer does not pay or otherwise breaches the agreement, the seller may assert the rights that follow from applicable legislation.

In case of late payment, interest and any lawful fees may be charged in accordance with applicable rules.

12. Guarantee

Any guarantee from us or the manufacturer gives the buyer rights in addition to the rights that follow from the law.

A guarantee does not limit the buyer's statutory right of complaint.

13. Personal Data

Stranden Helse og Velvære AS is the data controller for personal data processed in connection with purchases at Lev Logisk.

We process personal data that is necessary to complete the order, deliver the goods, handle payment, and fulfill our other statutory obligations.

Personal data is only shared with third parties when this is necessary to complete the purchase and delivery, or when we are legally obliged to do so.

14. Dispute Resolution

If you believe there is an error with the purchase or otherwise wish to complain, we ask you to first contact us at kontakt@levlogisk.no, so that we can try to find a solution.

If we cannot reach an agreement, you can contact the Norwegian Consumer Authority for mediation. The case may, according to further rules, be handled by the Consumer Complaints Board.

Disputes can also be brought before ordinary courts.

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Contact Information

Lev Logisk / Stranden Helse og Velvære AS
Gabbroveien 24
4656 Hamresanden
Email: kontakt@levlogisk.no
Phone: 93 24 02 68
Org. no.: 920 660 649